Shipping Information

Shipping Policy at Lucky Global LLC

At Lucky Global LLC, we are committed to providing our customers with a seamless shopping experience, including fast and reliable shipping. Below, you’ll find all the important details regarding our shipping policies:

1. Shipping Locations

We currently offer shipping to the following locations:

  • United States (including Alaska and Hawaii)
  • International shipping to select countries (please check at checkout for availability)

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation. We ship orders only on business days (Monday to Friday, excluding holidays). Please note that processing time may be extended during peak seasons or due to unforeseen circumstances. We strive to get your order to you as quickly as possible!

3. Shipping Methods

To accommodate your needs, we offer various shipping methods, including:

  • Standard Shipping: Delivery within 7–14 business days
  • Expedited Shipping: Delivery within 3–5 business days
  • Express Shipping: Delivery within 1–3 business days

The available shipping methods will depend on your delivery address and the products you’re purchasing. Shipping costs are calculated at checkout based on your location and chosen shipping method.

4. Shipping Costs

Shipping fees are determined by the weight of your order, destination, and selected shipping method. You will be able to view the estimated shipping cost at checkout before completing your purchase, so there are no surprises!

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the status of your delivery, ensuring you stay up-to-date on its progress.

6. Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, and fees may apply depending on your country’s import regulations. Lucky Global LLC is not responsible for any additional charges that may arise during the customs process. We encourage you to contact your local customs office for information on any potential fees or taxes before placing an international order.

7. Delivery Issues

If there are any issues with your shipment, such as damaged goods, delays, or non-receipt, please contact our customer service team immediately at doantu9990@gmail.com. We will work closely with the carrier to resolve any issues as quickly as possible and ensure your satisfaction.

8. Order Modifications & Cancellations

Once an order has been processed and shipped, we are unable to modify or cancel it. Please double-check all order details before finalizing your purchase to ensure everything is correct.

Contact Information

If you have any questions or concerns regarding shipping, feel free to get in touch with us. We’re here to help!